Industry Keyword: CRM

Reuters - Business software provider Salesforce.com Inc said on Tuesday it would use artificial intelligence technology from Amazon.com Inc's cloud computing unit to improve customer service apps.Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has purchased and how long they have been a customer. Agents use the information to solve customer issues.Salesforce said it’ll use technology from Amazon Web Services to turn the customer's spoken words into text, where...

Salesforce.com has said it has adapted a number of its business applications to help healthcare organisations and government entities distribute vaccines for the novel coronavirus as soon as they become available. The San Francisco-based SaaS business said the offering, called Work.com for Vaccines, will help cities, states and health-care groups track vaccine inventory levels, create online appointment portals and monitor how patients fare after being vaccinated. We all know that they're not all the same," Salesforce.com CEO Marc Benioff told journalists...

Shares of Sprinklr Inc, which counts Microsoft and Verizon Communications as customers, fell nearly 9% in their US stock market debut, valuing the software start-up at about $3.7 billion. The New York-based company, backed by private equity firm Hellman & Friedman, raised $266 million in its downsized initial public offering on Tuesday. Shares opened at $14.60, compared with Sprinklr's IPO price of $16 per share at which it offered roughly 16.63 million shares. Of the shares offered, existing shareholders, including Hellman &...

With customers expecting instant responses and seamless experiences, organisations that prioritise rapid customer support gain a competitive edge. This Knowledge Base post highlights the significance of delivering swift customer service in digital channels and the benefits it brings to businesses. Meeting customer expectations: Customers now expect immediate responses when reaching out to businesses through digital channels such as live chat, email, social media, or online messaging platforms. Slow response times can lead to frustration, dissatisfaction, and even customer churn. By prioritising speedy...

When running a start-up, it’s easy to get caught up in the rush acquiring and then welcoming your new customers to the business. Generating new business is always vital to any business. However, if you work concentrate solely on winning new customers, you can end up ignoring the customers you already have that might have a lot more to offer. Here, we’re going to look at a new KPI to track, and how lifetime value of each customer can be...