Wix.com Ltd

Premium members report, featuring a concise PESTLE, Porters Five Forces, 5C, MOST, 7Ps, CATWOE and SWOT

This analysis of Wix.com Ltd is part of our coverage of the world’s 10,000 largest companies.

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Company Description

Wix.com Ltd. is a cloud-based web development platform headquartered in Tel Aviv, Israel, founded in 2006. It offers a wide range of products and services, such as website and mobile site creation, online marketing and eCommerce solutions, and more. Wix serves over 160 million users across 190 countries, helping them create professional websites for their businesses and personal projects.

Industry Overview

Wix.com Ltd operates in the web presence creation industry, with a total market size of over $15 billion USD. The industry employs over 500,000 people around the world, including in the United States, Canada, Europe, Australia and Asia. Wix.com Ltd employs over 1,000 people in various roles, including web designers, developers, marketers, and customer service staff. The company has offices in the United States, Canada, Germany, Argentina, Brazil, India, and Israel.

Industry Classification

In terms of formal classification, Platform Executive has tagged Wix.com Ltd as a business operating within the Software industry.

Major Products & Services

The main products and/or services commercialised by this business include:

  • Website Building
  • Web Hosting
  • Online Store
  • Domain Name Registration
  • Logo Maker
  • SEO Tools
  • App Market
  • Email Marketing
  • Videomaker
  • Business Solutions

Table of Contents

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Competitive Landscape

Wix.com Ltd operates in a highly competitive environment with numerous players vying for a share of the website building and hosting market. The industry is crowded and constantly evolving, with new competitors emerging regularly. The market is dominated by large established companies, but there are also many smaller, niche competitors offering specialised services. The competitive landscape is further intensified by the rapid advancements in technology, leading to constant innovation and disruption. Additionally, price competition is fierce, with many companies offering low-cost or even free services to attract customers. In this dynamic and cutthroat environment, Wix.com Ltd faces constant pressure to differentiate itself and stay ahead of the competition.

Key Competitors

We have identified the following organisations as being key competitors:

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Key Stakeholders

Stakeholders are individuals or groups affected by a business's actions. Understanding their needs helps a business make decisions that benefit all parties.

Internal and external stakeholders include the following:

1. Wix.com Ltd shareholders: Owners of the company who invest in its products and services, as well as its stock.

2. Wix.com Ltd customers: Users of Wix.com's products and services.

3. Wix.com Ltd employees: Individuals who work for Wix.com and contribute to its success.

4. Wix.com Ltd partners and vendors: Third-party businesses that provide services to Wix.com and help it grow.

5. Wix.com Ltd competitors: Other companies that offer similar products and services as Wix.com.

6. Wix.com Ltd regulators: Organisations that oversee Wix.com's operations, such as government agencies and industry associations.

Customers and Cohorts

The main customers of the organisation include:

  • Small business owners
  • Entrepreneurs
  • Freelancers
  • Web designers
  • Bloggers
  • Corporate professionals
  • E-commerce store owners
  • Non-profit organisations
  • Artists and creatives
  • Restaurateurs

Competitive Advantages

Competitive advantages are unique attributes, strategies, resources, or capabilities that allow an organisation to outperform its competitors and achieve superior market position and profitability.

Competitive advantages for the business include the following:

Easy-to-use interface: Wix provides an intuitive drag-and-drop editor, allowing users to create beautiful websites with minimal effort.

Design flexibility: Wix offers hundreds of stylish templates and an array of customisation options, enabling users to create a unique design for their website.

Comprehensive feature set: Wix provides a wide range of features and tools, including e-commerce solutions, mobile support, social media integration, and more.

Affordable pricing: Wix offers an attractive pricing structure, with plans starting at just $13 per month.

SEO optimisation: Wix automatically generates optimised HTML code for all of its websites, helping them to rank higher in search engine results.

Exceptional customer support: Wix provides 24/7 customer support via phone, email, and live chat.

Market Trends

Market trends can significantly impact an organisation by influencing consumer behavior, altering supply and demand dynamics, and ultimately affecting the organisation’s ability to remain competitive in the market. Staying ahead of these trends enables businesses to proactively adapt their strategies, mitigate risks, and capitalise on emerging opportunities.

As part of this study, we have identified a number of potential trends that could impact the organisation. These include the following:

Market Trends

Key Performance Indicators

Key Performance Indicators
KPIs (Key Performance Indicators) are important to a business such as Wix.com Ltd as they help measure progress towards achieving organisational goals and objectives. They provide a useful insight into the performance of different areas of the Wix.com Ltd business and therefore enable informed decision-making.

KPIs also help to motivate employees towards achieving targets.

Below is a list of Key Performance Indicators we deem relevant to this company:

Brand Strength

Brand strength is more than a logo or name. It reflects a company’s reputation and how it is perceived by customers, investors, and employees. It is built on core values, mission, and a unique selling proposition (USP) that differentiates the business.

Brand strength goes beyond superficial elements and taps into core values, the defined mission, and unique selling proposition (USP) of a company.

Below are key reasons why brand strength matters:

Trust and Credibility: In a market flooded with choices, customers gravitate toward brands they trust. A strong brand signals reliability and quality, fostering customer loyalty. Loyal customers not only make repeat purchases but also advocate for the brand, driving word-of-mouth growth.

Brand Strength Analysis

Differentiation: A strong brand helps a company stand out in competitive markets by clearly communicating its value proposition. It creates a unique identity, establishes a competitive edge, and positions the company as a leader in its industry. For example, Google is synonymous with internet search.

Customer Loyalty: A positive brand experience builds emotional connections, making customers less price-sensitive and willing to pay a premium. Loyal customers generate repeat business and act as brand ambassadors, reducing customer acquisition costs and boosting long-term profitability.

Talent Acquisition and Retention: A strong brand not only attracts top talent but also enhances employee morale and engagement. Employees who identify with a reputable brand are more motivated, productive, and committed, driving better business outcomes.

Benchmarking Brand Strength

Below is a guide as to the scoring mechanism used to gauge the brand strength of this company:

A

The company enjoys an excellent level of brand strength.

  • This score signifies that the company has developed a highly regarded and well-recognised brand.
  • Customers and the wider community perceive the company as trustworthy, reliable, and superior to competitors.
  • The company enjoys a strong connection with customers, who actively engage with and advocate for the brand.
  • The company's brand effectively communicates its unique value proposition.
  • The corporate attracts and retains top talent, and its reputation extends beyond its target market.
B

The company has a good brand strength, indicating that it has a solid and respectable brand presence.

  • Customers generally have positive perceptions of the company.
  • While the company may not be as distinctive or well-known as the top brands, it still differentiates itself from competitors and enjoys a loyal customer base.
  • The brand inspires some level of customer engagement and advocacy.
  • The company attracts top quality employees and maintains a good reputation. People want to work there.
C

The business has an average brand strength, meaning it is neither strong nor weak in the marketplace.

  • Customers perceive the company as ordinary or run-of-the-mill, lacking an emotional connection or distinctiveness.
  • The company faces challenges in standing out among competitors and needs to better communicate its proposition.
  • Decent level of customer satisfaction, but significant there is room for improvement in terms of brand loyalty.
  • The company's reputation is neither a huge positive, or negative.
D

The company's brand is quite weak. Work required to increase its potential.

  • Customers have mixed or negative perception of the company, associating it with average or below-average quality.
  • The business struggles to differentiate itself from its competitors and lacks a compelling value proposition.
  • Customer engagement and brand loyalty may be minimal, requiring some effort to improve the brand experience.
  • The company's reputation may have encountered challenges, poor press, or may not be well-known in the market.
E

The company's brand is weak and fails to resonate with customers and audiences. This needs to be addressed.

  • Customers perceive the company as being too unreliable, lacking in quality, or irrelevant.
  • The company struggles to differentiate itself from competitors, and there is a lack of customer engagement, or loyalty.
  • The company's reputation may be tarnished or negatively perceived, hindering growth efforts.
  • Significant efforts are required to rebuild the corporate brand and establish a more positive image in the market.
F

The company has a severe lack of brand strength. It is a problem that needs addressing with urgency.

  • The company is poorly recognised, and customers have negative perceptions or zero awareness of its offerings.
  • The company fails to communicate its unique value proposition or inspire customer loyalty.
  • The company's reputation may be highly unfavourable, and attracting customers or top talent is challenging.
  • Immediate and extensive actions are likely necessary to revitalise the brand.

Brand Strength Score

Scoring brand strength is subjective because it relies on individual perceptions and interpretations of various factors, such as customer sentiment, market dynamics, and the competitive landscape, which can vary.

Using our scoring methodology, the average score of a business is calculated as being C (average). This differs from the average score of the top 10,000 businesses featured in our coverage. Weighted to that cohort, the average brand strength score increases to a B (good).

The analysis team have noted the following factors impacting its brand strength:

  • Wix.com Ltd is a well-known website-building platform, particularly in the small business sector, with an easy-to-use drag-and-drop editor.
  • It is well-recognised and respected in the web development and tech industries, and has a strong presence in the digital marketing space.
  • The company has a comprehensive suite of digital products and services, and a strong customer service record.
  • Wix.com Ltd has a strong online presence, with a large social media following and an active blog.
  • The company has built a strong reputation for reliability and innovation, and has been recognised by major industry awards.
  • Brand Strength Score: A

7Ps Marketing Analysis

The 7Ps of marketing are crucial components of strategic decision making for any organisation in any industry vertical.

Using the 7Ps in competitive analysis provides a holistic view of the marketplace, allowing businesses to refine their strategies, capitalise on competitors' weaknesses, and better meet consumer needs. The 7P's are defined as:

  • Product/Service
  • Price/Fee
  • Place/Access
  • Promotion
  • People
  • Physical Evidence
  • Processes

All these elements together frame an organisation's marketing mix, crucial for creating effective marketing strategies.

This 7P analysis is designed to provide a valuable insight into the business strategies of the company. It can be used to reveal strengths and weaknesses in their marketing mix, offering opportunities to compare and enhance a business.

1. Product/Services: Wix.com Ltd offers a user-friendly website building platform that allows individuals and businesses to create and customize their own professional websites. They also offer a variety of additional services such as web hosting, domain registration, and e-commerce solutions.

2. Price/Fees: Wix.com Ltd offers a tiered pricing structure for their website building services, with options for both free and paid plans. The free plan includes basic features and limited storage, while paid plans offer more advanced features and larger storage capacities. They also offer additional services such as custom domains and e-commerce functionality for an additional fee.

3. Place/Access: Wix.com Ltd is an online-based business, making their website building platform accessible to anyone with an internet connection. They also have a mobile app for easy access and management of websites on the go.

4. Promotion: Wix.com Ltd utilises a variety of digital marketing techniques such as search engine optimisation, social media advertising, and email marketing to promote their services. They also have partnerships with other businesses to offer special deals and discounts to their customers.

5. Physical Evidence: As an online-based business, Wix.com Ltd does not have physical evidence in the traditional sense. However, their website serves as a virtual storefront for their services, showcasing their design capabilities and customer testimonials.

6. Processes: Wix.com Ltd follows a streamlined and user-friendly process for creating and managing websites. Their website builder is intuitive and easy to use, and they offer 24/7 customer support to assist with any technical issues.

7. People: Wix.com Ltd has a team of dedicated employees who provide customer support, design assistance, and technical expertise to ensure a positive user experience. They also have a strong community of users who share tips and support each other on their website building journey.

Potential Products

As part of this study, we have carefully examined and prognosticated a range of new products, services, or innovations that this organisation could potentially develop and introduce to strengthen its market position and respond to emerging industry trends.

Website Maintenance and Support Services: Provide website maintenance and support services such as content updates, plugin updates, and website security.

SEO Services: Offer SEO services such as keyword research, content optimisation, and link building.

Online Advertising Services: Create an online advertising platform for customers to advertise their website and products on Wix.com and other platforms.

Custom Website Design Services: Offer custom website design services to customers looking for a unique and personalised website design.

Website Analytics and Reporting Services: Provide customers with website analytics and reporting tools to monitor website performance.

E-commerce Solutions: Offer e-commerce solutions such as shopping cart integration and payment gateways.

Domain Name Registration: Allow customers to register domain names directly through Wix.com.

Mobile App Development: Develop mobile apps to extend the reach of customers’ websites to mobile users.

Potential Synergies

Our proprietary product and portfolio-matching algorithm has identified the following organisations as having strong potential synergies with the company, based on strategic alignment, complementary capabilities, and opportunities for collaboration across markets or domains.

1. PayPal
2. Google
3. Shopify
4. Stripe
5. Adobe
6. Microsoft
7. Amazon Web Services
8. MailChimp
9. Constant Contact
10. Square

Porter's Five Forces

Developed by Michael Porter in 1979, Porter’s Five Forces is a model used to analyse industry attractiveness and evaluate competitive environments. It considers five forces:

  • Competitive rivalry
  • Supplier power
  • Buyer power
  • Threat of substitution
  • Threat of new entries

We include this framework because it supports strategic planning, investment decision-making, and long-term competitive positioning across industries by highlighting structural pressures, market threats, and potential profit constraints.

The Porters 5 forces for Wix.com Ltd are as follows:

1. Threat of new entrants: LOW

2. Threat of substitutes: LOW

3. Bargaining power of buyers: LOW

4. Bargaining power of suppliers: LOW

5. Competitive rivalry: LOW

Overall, the company scores relatively WELL in relation to the Porters 5 forces. The LOW scores for the threat of new entrants and substitutes indicates that it is unlikely that there will be significant new competition in the market. The LOW scores for the bargaining power of buyers and suppliers indicates that Wix.com Ltd has good negotiating power with both its customers and suppliers. The LOW score for competitive rivalry indicates that there is not a lot of competition in the market.

PESTLE Analysis

A PESTLE analysis is used to evaluate external factors affecting an organisation. It examines (1) Political; (2) Economic; (3) Social; (4) Technological; (5) Legal; and (6) Environmental influences. This framework helps businesses identify potential risks and opportunities in the macro-environment, supporting informed decision-making, strategic planning, and long-term sustainability in dynamic markets.

Reasons to use a PESTLE include:

  • Environmental Scanning: PESTLE helps assess external factors, keeping executives aware of key forces
  • Strategic Planning: It identifies opportunities and threats, aiding market alignment and goal-setting
  • Risk Assessment: PESTLE highlights risks, helping businesses develop mitigation strategies
  • Market Insights: It provides insights into trends, behavior, and regulations for better strategy development
  • Business Adaptation: Regular analysis allows businesses to stay competitive by adapting to changes

Below is the PESTLE analysis for this company:

PESTLE Analysis: political, economic, social, technological, legal, environmental

CATWOE Analysis

CATWOE

The CATWOE analysis helps businesses understand stakeholders' perspectives for informed decision-making, covering six elements:

  • Customers: Beneficiaries of the system’s outputs
  • Actors: Those who influence the system’s functionality
  • Transformation: Converting inputs into value-creating outputs
  • World View: The broader context behind the system’s existence
  • Owner: Decision-makers with authority over the system
  • Environment: External factors impacting the system

The CATWOE analysis is most effective when used alongside a SWOT analysis.

SWOT Analysis

This SWOT analysis is a strategic planning tool used to assess the strengths, weaknesses, opportunities and threats of the Wix.com Ltd business.

When creating this SWOT the team at Platform Executive have taken into consideration the corporate strategy; brand; key financials; the competitive landscape; along with the products and/or services offered.

To offer increased context for future innovation and product development we also consider the historical context for the business and industry; and perceived direction of travel.

Upon researching the company, we have uncovered a number of strategic and operational strengths, weaknesses, opportunities and threats.

SWOT Analysis: strengths, weaknesses, opportunities, threats

Strengths

The strengths of a company refer to its internal attributes or capabilities that provide it with a competitive advantage.

Below is a list of the key strengths we have identified for the business:

1. Wix.com Ltd is a leading global technology company that provides a platform for businesses and individuals to create a professional online presence.

2. Wix.com Ltd has over 110 million users in 190 countries and is available in over 40 languages.

3. Wix.com Ltd offers a wide range of features and services to help businesses and individuals create a professional online presence, including website builder, eCommerce, web hosting, domain names, and more.

4. Wix.com Ltd has a strong team of over 1,600 employees, including a dedicated team of over 500 engineers, who are constantly innovating and improving the platform.

Opportunities

Opportunities refer to factors that present potential avenues for growth, advantage, or improvement for an organisation.

Below is a list of opportunities we have identified for the business:

1. Increase focus on international expansion. Wix.com Ltd. should focus on expanding its presence in underdeveloped markets, such as Africa and Latin America. This could be done through partnerships and localising the product to make it more accessible to users in these regions. Additionally, Wix.com Ltd. should take advantage of the increasing penetration of the internet in these regions to reach more potential customers.

2. Improve user experience. Wix.com Ltd. should focus on improving the user experience of their product by providing more customisation options, simplifying the platform, and providing more customer service and support. Additionally, they should focus on developing a mobile-friendly version of the product to make it more accessible to mobile users.

3. Increase marketing efforts. Wix.com Ltd. should increase their marketing efforts to reach a wider audience, including using social media, developing influencer partnerships, and participating in industry events and conferences. Additionally, they should focus on developing an effective SEO strategy to maximise their visibility in search engine results.

4. Focus on product innovation. Wix.com Ltd. should focus on product innovation to stay ahead of the competition. This could include developing new features and functionalities, improving the existing product, and developing new products and services. Additionally, they should focus on developing new technologies to differentiate their product from the competition.

Weaknesses

The weaknesses refer to factors that hinder a company's performance or competitive advantage.

Below is a list of the weaknesses we have identified for the business:

1. Wix.com Ltd is a web development platform that allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools. However, the company does not offer a traditional web hosting service, which means that users must either use Wix.com's own web hosting services or find a third-party provider.

2. Wix.com's web development platform is not as robust as some of its competitors, such as WordPress.com. This means that users may have difficulty creating more complex websites or adding certain features to their sites.

3. Wix.com's web hosting services are not as reliable as some of its competitors. The company has experienced several outages in recent years, which can be frustrating for users who rely on their website to conduct business or generate leads.

4. Wix.com does not offer a money-back guarantee, which means that users who are dissatisfied with the platform or the company's services may not be able to get their money back.

Threats

The threats to an organisation refer to factors that pose challenges or risks to a company's success.

Below is a list of the threats we have identified for the business:

1. Loss of Customers: Wix.com Ltd needs to ensure that their customers remain engaged and that their customer base is constantly growing. If customer acquisition, retention and loyalty drop, the company could experience a decrease in revenue and profitability.

2. Competition: With the rapid rise of web-building tools such as Squarespace and Weebly, Wix.com Ltd needs to stay ahead of the competition to remain competitive. New competitors offering similar services can threaten Wix.com Ltd’s market share.

3. Security Threats: With the rise of cyber threats, Wix.com Ltd needs to ensure that their customers’ data is secure. They need to remain vigilant and ensure that they are up-to-date on the latest security protocols and technologies.

4. Technology Changes: With advancements in technology, Wix.com Ltd needs to ensure that they are able to keep up with the ever-changing landscape. They need to ensure that their platform is adapting to new trends and technologies in order to remain competitive.

5C Analysis

The 5C Analysis is a marketing framework that can be used to provide insight into the key drivers of success, as well as the risk exposure to various environmental factors.

This (concise) 5C analysis examines the external and internal environment for Wix.com Ltd. It includes analysing the company's customers, competitors, collaborators, context, and capabilities. We have produced this short analysis to identify potential opportunities and threats to Wix.com Ltd, as well as areas where the company needs to improve its operations or strategy.
Company: Wix.com Ltd. is an Israeli cloud-based web development platform founded in 2006. It is a leading web development platform that allows users to create professional and stunning websites, mobile sites, and web applications.

Collaborators: Wix.com Ltd. works with a wide range of partners and collaborators, from domain name providers, to hosting companies, to payment platforms, and more. This allows them to provide their customers with a comprehensive platform for website creation, hosting, and maintenance.

Customers: Wix.com Ltd. caters to a wide range of customers, from individuals looking to create their own website, to small businesses and entrepreneurs, to large corporations. They offer a variety of plans and services to meet the needs of each customer.

Competitors: Wix.com Ltd. faces competition from a number of other web development platforms, such as Squarespace, Weebly, and Shopify. They focus on providing a comprehensive platform that offers a wide range of features and services, as well as excellent customer service.

Content: Wix.com Ltd. offers a variety of content to help customers create and maintain their websites, such as templates, themes, plugins, and tutorials. They also offer a variety of services, such as SEO optimisation, website analytics, and more. They strive to provide the best content and services to ensure that customers have the best experience possible.
5C Analysis: company, customers, competition, collaboration, climate

MOST Analysis

MOST Analysis: mission, objectives, strategy, tactics

The MOST analysis framework is used to identify an organisation's strategic goals, assess its strengths and weaknesses, and develop a plan to achieve its objectives. The MOST analysis helps executives focus on what they want to achieve and how to achieve it, while also identifying potential roadblocks or obstacles.

  • Mission defines the organisations purpose and core values, providing a clear direction and inspiration for stakeholders
  • Objectives are specific, measurable targets that support the mission; they indicate what the organisation aims to achieve within a defined timeframe
  • Strategy outlines the high-level approach the organisation will undertake to reach its objectives, detailing how resources will be allocated and initiatives prioritised
  • Tactics are the actionable steps and specific plans that implement the strategy, ensuring that all team members understand their roles in achieving objectives

We have created this analysis from a 3rd person perspective.

Innovation Scorecard

The team at Platform Executive assesses and then benchmarks businesses and the industry verticals in which they operate using a proprietary scoring mechanism designed to benchmark innovation.

First, we allocate a score of A-E for the industry, based on the key organisations operating within the space; and then score the individual organisation using a 1-5 score.

A score of D-E within an industry means that it is potentially ripe to be disrupted by a new entrant; and/or vulnerable to technological change.

Likewise, a high score of 4-5 for the company in question indicates that it lags behind notable businesses in terms of innovation and product pipeline.

Below is a guide to each score:

Innovation Scorecard

Industry Score:

A The industry is amongst the most innovative; with the leading players all driving the sector forward.
Example industry: PaaS
B The industry and its leading players have a good track record of innovation; and can quickly react to change.
Example industry: Pharmaceutical
C Companies operating within the sector have adequate levels of innovation; and engage in R&D activities when appropriate.
Example industry: FMCG
DBusinesses operating in the industry do not invest enough time and resource into innovation. The sector is stagnant and a good candidate for disruption.
Example industry: Retail Banking
E The major players in the sector seem to lack suitable product development roadmaps; and as a result the sector is highly vulnerable to industry change.
Example industry: Publishing

 

Company Score:

1 The business is amongst the leading players in terms innovation and product pipeline. This will fulfil and reinforce the operations of the business in the medium to long-term.
2 The business has a good track record of innovation, in terms of its products and/or its business model. It is therefore more likely to be able to react and adapt to any changes to the industry.
3 The business is deemed to have an adequate innovation plan, build on research and development and sustainability where appropriate. The business has a product development strategy.
4The business needs to invest more resource and/or intellectual capital in product development, pipelines and/or its business model. The business is at risk of stagnation.
5 The business seems to lack a suitable product development roadmap; and as a result is vulnerable to any notable industry change and/or new entrants in the marketplace.
The team at Platform Executive has judged Wix.com Ltd as having an innovation score of B3.

Appendices

The appendices section of this report contains supplementary information that we deem helpful in providing a more comprehensive understanding of the report.

Methodology

This study on Wix.com Ltd forms part of our series of competitive intelligence reports, which focuses on 10,000 of the largest corporates.

The report is based on information and learning from the following sources:

  • Corporate websites
  • Proprietary research databases
  • SEC Filings
  • Corporate press releases
  • News articles
  • Financial data API's
  • Product-matching algorithm

Further Reading

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Disclaimer

All Rights Reserved.

Reproduction of the content produced in this report is prohibited without the prior permission of the publisher, Platform Executive Pty Ltd.

The facts of this report have been gathered in good faith from both primary and secondary sources. It is believed to be correct at the time of publication, but cannot be guaranteed. As such Platform Executive can accept no liability whatever for actions taken based on any information that may subsequently prove to be incorrect.

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