Tech Mahindra

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This analysis of Tech Mahindra is part of our coverage of the world’s 10,000 largest companies.

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Company Description

Tech Mahindra is a multinational technology company headquartered in Pune, India. It was founded in 1986 and is a leading provider of digital transformation, consulting, and business re-engineering services. The company provides solutions and services for the communications, media, entertainment, financial services, manufacturing, healthcare, energy, and utilities markets. Its main products and services include IT services, consulting, IOT, cloud, and enterprise solutions.

Industry Overview

Tech Mahindra operates in the information technology services industry, which is estimated to be worth $744.3 billion USD in 2020. It has over 130,000 employees based in India, the United States, Europe, South Africa, and the Middle East. The company provides services related to consulting, enterprise solutions, network services, and IT outsourcing, as well as related services in various areas such as cloud and mobility services.

Industry Classification

In terms of formal classification, Platform Executive has tagged Tech Mahindra as a business operating within the Technology industry.

Major Products & Services

The main products and/or services commercialised by this business include:

  • IT Consulting
  • Digital Transformation
  • Networking Solutions
  • Cloud Computing Solutions
  • Mobility Solutions
  • Enterprise Security Solutions
  • Business Process Outsourcing (BPO)
  • Application Development and Maintenance
  • Business Intelligence and Analytics
  • Infrastructure Management Services
  • Internet of Things Solutions
  • Robotics Process Automation (RPA) Solutions
  • Artificial Intelligence (AI) Solutions
  • Blockchain Solutions
  • Cybersecurity Solutions

Table of Contents

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Competitive Landscape

Tech Mahindra operates in a highly competitive and dynamic environment within the technology industry. As a global IT solutions provider, it faces competition from both established players and emerging start-ups. The industry is constantly evolving and demands continuous innovation and adaptation to stay ahead. With a diverse range of services including consulting, digital transformation, and business process outsourcing, Tech Mahindra competes with companies offering similar solutions. The competition is fierce, with a focus on attracting top talent and securing high-profile clients. The company must constantly stay on top of market trends and customer needs to maintain its competitive edge.

Key Competitors

We have identified the following organisations as being key competitors:

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Key Stakeholders

Stakeholders are individuals or groups affected by a business's actions. Understanding their needs helps a business make decisions that benefit all parties.

Internal and external stakeholders include the following:

1. Customers: Tech Mahindra's customers are its key stakeholders, as their satisfaction and loyalty is essential for the company's success.

2. Employees: Tech Mahindra's employees are also key stakeholders, as they are the lifeblood of the company.

3. Shareholders: As a publicly traded company, Tech Mahindra's shareholders are key stakeholders, as they are the ones who invest in the company and are looking for a return on their investment.

4. Partners: Tech Mahindra's partners, such as vendors, suppliers, and technology providers, are also key stakeholders, as their collaboration is essential for the company's success.

5. Governments: Governments are also key stakeholders, as they provide the rules and regulations that Tech Mahindra must adhere to.

Customers and Cohorts

The main customers of the organisation include:

  • Small and medium businesses
  • Large enterprises
  • Government and public sector organisations
  • Telecommunications
  • Automotive
  • Manufacturing
  • Banking and financial services
  • Retail
  • Healthcare
  • Media and entertainment 1Energy and utilities 1
  • Transportation and logistics 1
  • Education 1
  • Insurance 1
  • Life sciences

Competitive Advantages

Competitive advantages are unique attributes, strategies, resources, or capabilities that allow an organisation to outperform its competitors and achieve superior market position and profitability.

Competitive advantages for the business include the following:

Global Presence: Tech Mahindra has a strong presence in over 50 countries, allowing them to provide their customers with a wide range of services and solutions that are tailored to their specific needs.

Extensive Portfolio of Services: Tech Mahindra offers a wide range of services and solutions, ranging from digital transformation initiatives, to enterprise application integration, to cloud solutions, to infrastructure management.

Innovative Technologies: Tech Mahindra is constantly developing innovative technologies and solutions that help their customers achieve their business objectives.

Experienced Team: Tech Mahindra has an experienced and highly skilled team of experts that are committed to providing their customers with the highest quality of services and solutions.

Agile Methodology: Tech Mahindrautilises an agile methodology to ensure that their projects are completed on time and within budget. This helps them to provide their customers with the best possible solutions.

Market Trends

Market trends can significantly impact an organisation by influencing consumer behavior, altering supply and demand dynamics, and ultimately affecting the organisation’s ability to remain competitive in the market. Staying ahead of these trends enables businesses to proactively adapt their strategies, mitigate risks, and capitalise on emerging opportunities.

As part of this study, we have identified a number of potential trends that could impact the organisation. These include the following:

Market Trends

Key Performance Indicators

Key Performance Indicators
KPIs (Key Performance Indicators) are important to a business such as Tech Mahindra as they help measure progress towards achieving organisational goals and objectives. They provide a useful insight into the performance of different areas of the Tech Mahindra business and therefore enable informed decision-making.

KPIs also help to motivate employees towards achieving targets.

Below is a list of Key Performance Indicators we deem relevant to this company:

Brand Strength

Brand strength is more than a logo or name. It reflects a company’s reputation and how it is perceived by customers, investors, and employees. It is built on core values, mission, and a unique selling proposition (USP) that differentiates the business.

Brand strength goes beyond superficial elements and taps into core values, the defined mission, and unique selling proposition (USP) of a company.

Below are key reasons why brand strength matters:

Trust and Credibility: In a market flooded with choices, customers gravitate toward brands they trust. A strong brand signals reliability and quality, fostering customer loyalty. Loyal customers not only make repeat purchases but also advocate for the brand, driving word-of-mouth growth.

Brand Strength Analysis

Differentiation: A strong brand helps a company stand out in competitive markets by clearly communicating its value proposition. It creates a unique identity, establishes a competitive edge, and positions the company as a leader in its industry. For example, Google is synonymous with internet search.

Customer Loyalty: A positive brand experience builds emotional connections, making customers less price-sensitive and willing to pay a premium. Loyal customers generate repeat business and act as brand ambassadors, reducing customer acquisition costs and boosting long-term profitability.

Talent Acquisition and Retention: A strong brand not only attracts top talent but also enhances employee morale and engagement. Employees who identify with a reputable brand are more motivated, productive, and committed, driving better business outcomes.

Benchmarking Brand Strength

Below is a guide as to the scoring mechanism used to gauge the brand strength of this company:

A

The company enjoys an excellent level of brand strength.

  • This score signifies that the company has developed a highly regarded and well-recognised brand.
  • Customers and the wider community perceive the company as trustworthy, reliable, and superior to competitors.
  • The company enjoys a strong connection with customers, who actively engage with and advocate for the brand.
  • The company's brand effectively communicates its unique value proposition.
  • The corporate attracts and retains top talent, and its reputation extends beyond its target market.
B

The company has a good brand strength, indicating that it has a solid and respectable brand presence.

  • Customers generally have positive perceptions of the company.
  • While the company may not be as distinctive or well-known as the top brands, it still differentiates itself from competitors and enjoys a loyal customer base.
  • The brand inspires some level of customer engagement and advocacy.
  • The company attracts top quality employees and maintains a good reputation. People want to work there.
C

The business has an average brand strength, meaning it is neither strong nor weak in the marketplace.

  • Customers perceive the company as ordinary or run-of-the-mill, lacking an emotional connection or distinctiveness.
  • The company faces challenges in standing out among competitors and needs to better communicate its proposition.
  • Decent level of customer satisfaction, but significant there is room for improvement in terms of brand loyalty.
  • The company's reputation is neither a huge positive, or negative.
D

The company's brand is quite weak. Work required to increase its potential.

  • Customers have mixed or negative perception of the company, associating it with average or below-average quality.
  • The business struggles to differentiate itself from its competitors and lacks a compelling value proposition.
  • Customer engagement and brand loyalty may be minimal, requiring some effort to improve the brand experience.
  • The company's reputation may have encountered challenges, poor press, or may not be well-known in the market.
E

The company's brand is weak and fails to resonate with customers and audiences. This needs to be addressed.

  • Customers perceive the company as being too unreliable, lacking in quality, or irrelevant.
  • The company struggles to differentiate itself from competitors, and there is a lack of customer engagement, or loyalty.
  • The company's reputation may be tarnished or negatively perceived, hindering growth efforts.
  • Significant efforts are required to rebuild the corporate brand and establish a more positive image in the market.
F

The company has a severe lack of brand strength. It is a problem that needs addressing with urgency.

  • The company is poorly recognised, and customers have negative perceptions or zero awareness of its offerings.
  • The company fails to communicate its unique value proposition or inspire customer loyalty.
  • The company's reputation may be highly unfavourable, and attracting customers or top talent is challenging.
  • Immediate and extensive actions are likely necessary to revitalise the brand.

Brand Strength Score

Scoring brand strength is subjective because it relies on individual perceptions and interpretations of various factors, such as customer sentiment, market dynamics, and the competitive landscape, which can vary.

Using our scoring methodology, the average score of a business is calculated as being C (average). This differs from the average score of the top 10,000 businesses featured in our coverage. Weighted to that cohort, the average brand strength score increases to a B (good).

The analysis team have noted the following factors impacting its brand strength:

  • Tech Mahindra is a leading provider of digital transformation, consulting and business re-engineering services.
  • It is an active participant in the telecommunications, financial services, healthcare, manufacturing, aerospace, retail and logistics industries.
  • The brand is well-known for its innovative solutions and its ability to help customers achieve operational efficiency and drive cost savings.
  • It has built strong relationships with major companies, such as Microsoft, IBM and Oracle, and has a strong presence in many countries around the world.
  • Tech Mahindra has won numerous awards for its services and is consistently ranked among the top players in various industry surveys.
  • Brand Strength Score: B

7Ps Marketing Analysis

The 7Ps of marketing are crucial components of strategic decision making for any organisation in any industry vertical.

Using the 7Ps in competitive analysis provides a holistic view of the marketplace, allowing businesses to refine their strategies, capitalise on competitors' weaknesses, and better meet consumer needs. The 7P's are defined as:

  • Product/Service
  • Price/Fee
  • Place/Access
  • Promotion
  • People
  • Physical Evidence
  • Processes

All these elements together frame an organisation's marketing mix, crucial for creating effective marketing strategies.

This 7P analysis is designed to provide a valuable insight into the business strategies of the company. It can be used to reveal strengths and weaknesses in their marketing mix, offering opportunities to compare and enhance a business.

1. Product/Services: Tech Mahindra offers a wide range of technology products and services, including IT consulting, digital transformation, cloud services, cybersecurity, and business process outsourcing. These offerings cater to various industries such as banking, healthcare, retail, and telecommunications.

2. Price/Fees: The pricing strategy of Tech Mahindra is based on the value they provide to their clients. They offer competitive and flexible pricing models, including fixed fee, time and materials, and outcome-based pricing. This allows them to cater to the needs and budgets of different clients.

3. Place/Access: Tech Mahindra has a global presence with offices in over 90 countries, making their services easily accessible to clients worldwide. They also have multiple delivery centers and strategic partnerships, ensuring efficient and seamless service delivery to clients.

4. Promotion: Tech Mahindra uses a mix of marketing channels, such as digital advertising, events, and thought leadership content, to promote their products and services. They also leverage their strong brand image and client testimonials to attract new clients.

5. Physical Evidence: As a technology company, Tech Mahindra does not have physical products, but they have a strong online presence through their website and social media platforms. Their modern and user-friendly website, along with their active social media presence, serves as physical evidence of their expertise and capabilities.

6. Processes: Tech Mahindra follows a customer-centric approach and has well-defined processes to ensure quality and timely delivery of their services. They have a robust project management methodology and employ agile practices, enabling them to adapt to changing client needs.

7. People: Tech Mahindra's team of highly skilled and experienced professionals is its biggest asset. They invest in employee development and training, ensuring their team is up-to-date with the latest technologies and can provide top-notch services to clients. They also have a diverse workforce, promoting inclusivity and innovation.

Potential Products

As part of this study, we have carefully examined and prognosticated a range of new products, services, or innovations that this organisation could potentially develop and introduce to strengthen its market position and respond to emerging industry trends.

Cybersecurity Services: Tech Mahindra could create security services to help customers protect their data and networks from potential cyber threats.

Artificial Intelligence Services: Tech Mahindra could create AI services to help customers toutilise AI solutions to optimise their processes, improve customer experience, and increase operational efficiency.

Cloud Computing Services: Tech Mahindra could create cloud computing services to help customers to store, manage, and access data in a secure and cost-effective manner.

Business Intelligence Services: Tech Mahindra could create business intelligence services to help customers to gain insights from their data and make better business decisions.

Big Data Services: Tech Mahindra could create big data services to help customers to collect, organise, and analyse large volumes of data.

IoT Services: Tech Mahindra could create IoT services to help customers to build and manage connected devices, networks, and solutions.

Digital Transformation Services: Tech Mahindra could create digital transformation services to help customers to leverage technology to innovate and stay competitive.

Potential Synergies

Our proprietary product and portfolio-matching algorithm has identified the following organisations as having strong potential synergies with the company, based on strategic alignment, complementary capabilities, and opportunities for collaboration across markets or domains.

1. Microsoft
2. Oracle
3. IBM
4. Accenture
5. Capgemini
6. Infosys
7. Wipro
8. HCL Technologies
9. Cognizant
10. Tata Consultancy Services

Porter's Five Forces

Developed by Michael Porter in 1979, Porter’s Five Forces is a model used to analyse industry attractiveness and evaluate competitive environments. It considers five forces:

  • Competitive rivalry
  • Supplier power
  • Buyer power
  • Threat of substitution
  • Threat of new entries

We include this framework because it supports strategic planning, investment decision-making, and long-term competitive positioning across industries by highlighting structural pressures, market threats, and potential profit constraints.

The company scores WELL in relation to Porter's Five Forces.

1. Threat of new entrants: LOW. The threat of new entrants is LOW due to the HIGH barriers to entry in the IT services industry. Tech Mahindra has a strong brand name and reputation, and is a well-established player in the industry.

2. Threat of substitutes: LOW. The threat of substitutes is LOW as there are few substitutes for IT services. Tech Mahindra has a wide range of services and solutions that meet the needs of its customers.

3. Bargaining power of buyers: MEDIUM. The bargaining power of buyers is MEDIUM as buyers have a number of options when it comes to choosing an IT services provider. However, Tech Mahindra has a strong brand name and reputation, which gives it some bargaining power.

4. Bargaining power of suppliers: LOW. The bargaining power of suppliers is LOW as there is a large number of suppliers in the IT industry. Tech Mahindra has a strong brand name and reputation, which gives it some bargaining power.

5. Competitive rivalry: HIGH. The competitive rivalry is HIGH in the IT services industry as there are a large number of players competing for market share. Tech Mahindra competes on the basis of its strong brand name and reputation, its wide range of services and solutions, and its ability to meet the needs of its customers.

PESTLE Analysis

A PESTLE analysis is used to evaluate external factors affecting an organisation. It examines (1) Political; (2) Economic; (3) Social; (4) Technological; (5) Legal; and (6) Environmental influences. This framework helps businesses identify potential risks and opportunities in the macro-environment, supporting informed decision-making, strategic planning, and long-term sustainability in dynamic markets.

Reasons to use a PESTLE include:

  • Environmental Scanning: PESTLE helps assess external factors, keeping executives aware of key forces
  • Strategic Planning: It identifies opportunities and threats, aiding market alignment and goal-setting
  • Risk Assessment: PESTLE highlights risks, helping businesses develop mitigation strategies
  • Market Insights: It provides insights into trends, behavior, and regulations for better strategy development
  • Business Adaptation: Regular analysis allows businesses to stay competitive by adapting to changes

Below is the PESTLE analysis for this company:

PESTLE Analysis: political, economic, social, technological, legal, environmental

CATWOE Analysis

CATWOE

The CATWOE analysis helps businesses understand stakeholders' perspectives for informed decision-making, covering six elements:

  • Customers: Beneficiaries of the system’s outputs
  • Actors: Those who influence the system’s functionality
  • Transformation: Converting inputs into value-creating outputs
  • World View: The broader context behind the system’s existence
  • Owner: Decision-makers with authority over the system
  • Environment: External factors impacting the system

The CATWOE analysis is most effective when used alongside a SWOT analysis.

SWOT Analysis

This SWOT analysis is a strategic planning tool used to assess the strengths, weaknesses, opportunities and threats of the Tech Mahindra business.

When creating this SWOT the team at Platform Executive have taken into consideration the corporate strategy; brand; key financials; the competitive landscape; along with the products and/or services offered.

To offer increased context for future innovation and product development we also consider the historical context for the business and industry; and perceived direction of travel.

Upon researching the company, we have uncovered a number of strategic and operational strengths, weaknesses, opportunities and threats.

SWOT Analysis: strengths, weaknesses, opportunities, threats

Strengths

The strengths of a company refer to its internal attributes or capabilities that provide it with a competitive advantage.

Below is a list of the key strengths we have identified for the business:

1. Tech Mahindra is a leading provider of IT services and solutions with over 115,000 employees across 90 countries.

2. Tech Mahindra has a strong focus on digital transformation and offers a comprehensive suite of digital solutions and services.

3. Tech Mahindra has a strong client base including Fortune 500 companies and has a long-standing relationships with many of them.

4. Tech Mahindra has a robust delivery model which includes onshore, offshore and nearshore delivery capabilities.

Opportunities

Opportunities refer to factors that present potential avenues for growth, advantage, or improvement for an organisation.

Below is a list of opportunities we have identified for the business:

1. Develop a comprehensive customer experience strategy: Tech Mahindra should focus on developing a comprehensive customer experience strategy to better understand the needs of customers and create an experience that is tailored to those needs. This can include leveraging data and analytics to better understand customer behaviour and needs, as well as providing personalised and contextual services.

2. Strengthen its global presence: Tech Mahindra should focus on strengthening its global presence by expanding its operations into more countries and regions. This will allow the company to better serve customers in various markets and provide them with the best possible services.

3. Invest in digital transformation: Tech Mahindra should invest in digital transformation initiatives to create more value for customers. This could include leveraging AI and machine learning technologies to automate processes and improve efficiency, as well as developing innovative products and services to better meet customer needs.

4. Enhance its cybersecurity capabilities: Tech Mahindra should focus on enhancing its cybersecurity capabilities to protect its customers’ data and ensure privacy. This could include developing secure systems, investing in security technologies, and educating its employees on cyber security best practices.

Weaknesses

The weaknesses refer to factors that hinder a company's performance or competitive advantage.

Below is a list of the weaknesses we have identified for the business:

1. Lack of focus on core competencies: Tech Mahindra has been trying to enter into new businesses and markets which are not related to its core competencies. This has led to the company losing its focus and not being able to capitalise on its core strengths.

2. Over-dependence on a few clients: Tech Mahindra gets a large percentage of its revenues from a few clients. This makes the company vulnerable to the fluctuations in these clients’ businesses.

3. Lack of an efficient delivery model: The company’s delivery model is not as efficient as that of its competitors. This leads to increased costs and lower profitability.

4. Inadequate R&D expenditure: Tech Mahindra’s R&D expenditure is lower than that of its competitors. This results in the company being less innovative and not being able to develop new products and services.

Threats

The threats to an organisation refer to factors that pose challenges or risks to a company's success.

Below is a list of the threats we have identified for the business:

1. Political Risk: Tech Mahindra is vulnerable to changes in government policies and regulations in India and abroad. This can create difficulties for the company in terms of compliance with local laws and regulations, access to capital, and fluctuations in exchange rates.

2. Economic Risk: Tech Mahindra is exposed to the risk of economic downturns in the countries in which it operates, which can lead to reduced demand for its products and services and a decrease in overall profitability.

3. Technological Risk: The company is also exposed to the risk of technological advances that might render its products and services obsolete. As new technologies are introduced, Tech Mahindra must keep up with the changes and invest in research and development to remain competitive.

4. Competition Risk: Tech Mahindra faces a high risk of competition from both domestic and international competitors. The company must continuously innovate and differentiate its products and services to remain competitive in the market.

5C Analysis

The 5C Analysis is a marketing framework that can be used to provide insight into the key drivers of success, as well as the risk exposure to various environmental factors.

This (concise) 5C analysis examines the external and internal environment for Tech Mahindra. It includes analysing the company's customers, competitors, collaborators, context, and capabilities. We have produced this short analysis to identify potential opportunities and threats to Tech Mahindra, as well as areas where the company needs to improve its operations or strategy.
Company: Tech Mahindra is an Indian IT company providing digital transformation, consulting and business reengineering services to its clients. It is a leader in the IT sector and has been in business for over 25 years.

Collaborators: Tech Mahindra works with a variety of partners, from software companies to hardware vendors. It has a close relationship with Microsoft, Cisco and Oracle, among others.

Customers: Tech Mahindra caters to a wide range of customers, from small businesses to large multinationals and public sector organisations.

Competitors: Tech Mahindra has had to compete with a range of competitors, including IBM, Accenture, Wipro and TCS.

Content: Tech Mahindra's services are focused on digital transformation, consulting and business reengineering. It has offerings such as cloud computing, analytics, artificial intelligence and machine learning, IT infrastructure and more. It also offers managed services, such as IT outsourcing and managed security.
5C Analysis: company, customers, competition, collaboration, climate

MOST Analysis

MOST Analysis: mission, objectives, strategy, tactics

The MOST analysis framework is used to identify an organisation's strategic goals, assess its strengths and weaknesses, and develop a plan to achieve its objectives. The MOST analysis helps executives focus on what they want to achieve and how to achieve it, while also identifying potential roadblocks or obstacles.

  • Mission defines the organisations purpose and core values, providing a clear direction and inspiration for stakeholders
  • Objectives are specific, measurable targets that support the mission; they indicate what the organisation aims to achieve within a defined timeframe
  • Strategy outlines the high-level approach the organisation will undertake to reach its objectives, detailing how resources will be allocated and initiatives prioritised
  • Tactics are the actionable steps and specific plans that implement the strategy, ensuring that all team members understand their roles in achieving objectives

We have created this analysis from a 3rd person perspective.

Innovation Scorecard

The team at Platform Executive assesses and then benchmarks businesses and the industry verticals in which they operate using a proprietary scoring mechanism designed to benchmark innovation.

First, we allocate a score of A-E for the industry, based on the key organisations operating within the space; and then score the individual organisation using a 1-5 score.

A score of D-E within an industry means that it is potentially ripe to be disrupted by a new entrant; and/or vulnerable to technological change.

Likewise, a high score of 4-5 for the company in question indicates that it lags behind notable businesses in terms of innovation and product pipeline.

Below is a guide to each score:

Innovation Scorecard

Industry Score:

A The industry is amongst the most innovative; with the leading players all driving the sector forward.
Example industry: PaaS
B The industry and its leading players have a good track record of innovation; and can quickly react to change.
Example industry: Pharmaceutical
C Companies operating within the sector have adequate levels of innovation; and engage in R&D activities when appropriate.
Example industry: FMCG
DBusinesses operating in the industry do not invest enough time and resource into innovation. The sector is stagnant and a good candidate for disruption.
Example industry: Retail Banking
E The major players in the sector seem to lack suitable product development roadmaps; and as a result the sector is highly vulnerable to industry change.
Example industry: Publishing

 

Company Score:

1 The business is amongst the leading players in terms innovation and product pipeline. This will fulfil and reinforce the operations of the business in the medium to long-term.
2 The business has a good track record of innovation, in terms of its products and/or its business model. It is therefore more likely to be able to react and adapt to any changes to the industry.
3 The business is deemed to have an adequate innovation plan, build on research and development and sustainability where appropriate. The business has a product development strategy.
4The business needs to invest more resource and/or intellectual capital in product development, pipelines and/or its business model. The business is at risk of stagnation.
5 The business seems to lack a suitable product development roadmap; and as a result is vulnerable to any notable industry change and/or new entrants in the marketplace.
The team at Platform Executive has judged Tech Mahindra as having an innovation score of C2.

Appendices

The appendices section of this report contains supplementary information that we deem helpful in providing a more comprehensive understanding of the report.

Methodology

This study on Tech Mahindra forms part of our series of competitive intelligence reports, which focuses on 10,000 of the largest corporates.

The report is based on information and learning from the following sources:

  • Corporate websites
  • Proprietary research databases
  • SEC Filings
  • Corporate press releases
  • News articles
  • Financial data API's
  • Product-matching algorithm

Further Reading

The registered address of Tech Mahindra is 122, Saket Court, Saket, New Delhi-110018, India.

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Disclaimer

All Rights Reserved.

Reproduction of the content produced in this report is prohibited without the prior permission of the publisher, Platform Executive Pty Ltd.

The facts of this report have been gathered in good faith from both primary and secondary sources. It is believed to be correct at the time of publication, but cannot be guaranteed. As such Platform Executive can accept no liability whatever for actions taken based on any information that may subsequently prove to be incorrect.

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