BayCom Corp

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Company Description

BayCom Corp is headquartered in San Diego, California and was founded in 1990. The company specialises in providing innovative communication solutions and services, including voice, video and data services, to businesses in the US and Canada. BayCom's main products and services include unified communications, managed services, hosted VoIP, and network security. The company serves a variety of markets from small and medium businesses to enterprise organisations.

Industry Overview

BayCom Corp operates in the telecommunications industry, which is a large and rapidly growing sector with a market size of over $1.2 trillion USD. It employs over 3.5 million people in the United States alone, with another 2 million employed in other countries. The majority of these jobs are based in the United States, but there is also a significant presence in countries such as India, China, and the United Kingdom. The industry is highly competitive and requires a great deal of technical expertise and knowledge to stay ahead.

Industry Classification

In terms of formal classification, Platform Executive has tagged BayCom Corp as a business operating within the Banking industry.

Major Products & Services

The main products and/or services commercialised by this business include:

  • Managed IT Services
  • IT Consulting
  • Cloud Computing Solutions
  • VoIP Services
  • Network Security
  • Business Continuity Solutions
  • Data Center Solutions
  • Infrastructure Solutions
  • Network Design & Implementation
  • Data Storage Solutions

Table of Contents

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Competitive Landscape

BayCom Corp operates in a highly competitive and dynamic market, where technology and innovation are constantly evolving. The company faces intense competition from established players as well as emerging start-ups. This industry is characterised by high barriers to entry, as companies require substantial capital and resources to enter and compete effectively. The competition is intense, with players constantly vying for market share through aggressive marketing strategies and product differentiation. Customer loyalty is low, and companies must constantly adapt to changing consumer preferences and market trends. The competitive environment is also affected by regulatory changes and economic conditions, making it a challenging landscape for companies to navigate.

Key Competitors

We have identified the following organisations as being key competitors:

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Key Stakeholders

Stakeholders are individuals or groups affected by a business's actions. Understanding their needs helps a business make decisions that benefit all parties.

Internal and external stakeholders include the following:

1. Customers: Individuals and businesses who purchase products and services from BayCom Corp.

2. Employees: Individuals who work for BayCom Corp and contribute to the company’s operations.

3. Suppliers: Companies or individuals who provide products and services to BayCom Corp.

4. Investors: Those who provide capital for BayCom Corp’s operations.

5. Competitors: Companies that provide similar products and services to BayCom Corp.

6. Government: Local, state and federal agencies that regulate BayCom Corp’s operations.

7. Community: Organisations and individuals within the local community impacted by BayCom Corp’s operations.

Customers and Cohorts

The main customers of the organisation include:

  • Corporate customers
  • Small business customers
  • Government customers
  • Educational customers
  • Non-profit customers
  • Individual customers
  • International customers

Competitive Advantages

Competitive advantages are unique attributes, strategies, resources, or capabilities that allow an organisation to outperform its competitors and achieve superior market position and profitability.

Competitive advantages for the business include the following:

Experienced Leadership: BayCom Corp has a management team with decades of experience in the banking and financial services industry. This experience allows them to provide clients with expert advice and solutions to their financial needs.

Innovative Technology: BayCom Corputilises cutting edge technology to offer clients the latest in banking technology. This includes mobile banking, online banking, and digital banking solutions.

Comprehensive Services: BayCom Corp offers a wide range of banking and financial services, including checking, savings, loans, credit cards, and investment services.

Customer Service: BayCom Corp has a strong focus on customer service and satisfaction. Their knowledgeable staff is available to answer questions and provide solutions to their clients’ financial needs.

Financial Strength: BayCom Corp is a financially strong institution with a solid balance sheet. This ensures that clients can trust their money is in safe hands.

Market Trends

Market trends can significantly impact an organisation by influencing consumer behavior, altering supply and demand dynamics, and ultimately affecting the organisation’s ability to remain competitive in the market. Staying ahead of these trends enables businesses to proactively adapt their strategies, mitigate risks, and capitalise on emerging opportunities.

As part of this study, we have identified a number of potential trends that could impact the organisation. These include the following:

Market Trends

Key Performance Indicators

Key Performance Indicators
KPIs (Key Performance Indicators) are important to a business such as BayCom Corp as they help measure progress towards achieving organisational goals and objectives. They provide a useful insight into the performance of different areas of the BayCom Corp business and therefore enable informed decision-making.

KPIs also help to motivate employees towards achieving targets.

Below is a list of Key Performance Indicators we deem relevant to this company:

Brand Strength

Brand strength is more than a logo or name. It reflects a company’s reputation and how it is perceived by customers, investors, and employees. It is built on core values, mission, and a unique selling proposition (USP) that differentiates the business.

Brand strength goes beyond superficial elements and taps into core values, the defined mission, and unique selling proposition (USP) of a company.

Below are key reasons why brand strength matters:

Trust and Credibility: In a market flooded with choices, customers gravitate toward brands they trust. A strong brand signals reliability and quality, fostering customer loyalty. Loyal customers not only make repeat purchases but also advocate for the brand, driving word-of-mouth growth.

Brand Strength Analysis

Differentiation: A strong brand helps a company stand out in competitive markets by clearly communicating its value proposition. It creates a unique identity, establishes a competitive edge, and positions the company as a leader in its industry. For example, Google is synonymous with internet search.

Customer Loyalty: A positive brand experience builds emotional connections, making customers less price-sensitive and willing to pay a premium. Loyal customers generate repeat business and act as brand ambassadors, reducing customer acquisition costs and boosting long-term profitability.

Talent Acquisition and Retention: A strong brand not only attracts top talent but also enhances employee morale and engagement. Employees who identify with a reputable brand are more motivated, productive, and committed, driving better business outcomes.

Benchmarking Brand Strength

Below is a guide as to the scoring mechanism used to gauge the brand strength of this company:

A

The company enjoys an excellent level of brand strength.

  • This score signifies that the company has developed a highly regarded and well-recognised brand.
  • Customers and the wider community perceive the company as trustworthy, reliable, and superior to competitors.
  • The company enjoys a strong connection with customers, who actively engage with and advocate for the brand.
  • The company's brand effectively communicates its unique value proposition.
  • The corporate attracts and retains top talent, and its reputation extends beyond its target market.
B

The company has a good brand strength, indicating that it has a solid and respectable brand presence.

  • Customers generally have positive perceptions of the company.
  • While the company may not be as distinctive or well-known as the top brands, it still differentiates itself from competitors and enjoys a loyal customer base.
  • The brand inspires some level of customer engagement and advocacy.
  • The company attracts top quality employees and maintains a good reputation. People want to work there.
C

The business has an average brand strength, meaning it is neither strong nor weak in the marketplace.

  • Customers perceive the company as ordinary or run-of-the-mill, lacking an emotional connection or distinctiveness.
  • The company faces challenges in standing out among competitors and needs to better communicate its proposition.
  • Decent level of customer satisfaction, but significant there is room for improvement in terms of brand loyalty.
  • The company's reputation is neither a huge positive, or negative.
D

The company's brand is quite weak. Work required to increase its potential.

  • Customers have mixed or negative perception of the company, associating it with average or below-average quality.
  • The business struggles to differentiate itself from its competitors and lacks a compelling value proposition.
  • Customer engagement and brand loyalty may be minimal, requiring some effort to improve the brand experience.
  • The company's reputation may have encountered challenges, poor press, or may not be well-known in the market.
E

The company's brand is weak and fails to resonate with customers and audiences. This needs to be addressed.

  • Customers perceive the company as being too unreliable, lacking in quality, or irrelevant.
  • The company struggles to differentiate itself from competitors, and there is a lack of customer engagement, or loyalty.
  • The company's reputation may be tarnished or negatively perceived, hindering growth efforts.
  • Significant efforts are required to rebuild the corporate brand and establish a more positive image in the market.
F

The company has a severe lack of brand strength. It is a problem that needs addressing with urgency.

  • The company is poorly recognised, and customers have negative perceptions or zero awareness of its offerings.
  • The company fails to communicate its unique value proposition or inspire customer loyalty.
  • The company's reputation may be highly unfavourable, and attracting customers or top talent is challenging.
  • Immediate and extensive actions are likely necessary to revitalise the brand.

Brand Strength Score

Scoring brand strength is subjective because it relies on individual perceptions and interpretations of various factors, such as customer sentiment, market dynamics, and the competitive landscape, which can vary.

Using our scoring methodology, the average score of a business is calculated as being C (average). This differs from the average score of the top 10,000 businesses featured in our coverage. Weighted to that cohort, the average brand strength score increases to a B (good).

The analysis team have noted the following factors impacting its brand strength:

  • Consistent customer service: A
  • High quality products: A
  • Positive customer feedback: A
  • recognised in its industry: A
  • Strong presence in the market: A
  • Popularity in many markets: B
  • Wide range of products: B
  • Strong online presence: B
  • Well-known in international markets: C
  • Known for innovation: B
  • Brand Strength Score: A

7Ps Marketing Analysis

The 7Ps of marketing are crucial components of strategic decision making for any organisation in any industry vertical.

Using the 7Ps in competitive analysis provides a holistic view of the marketplace, allowing businesses to refine their strategies, capitalise on competitors' weaknesses, and better meet consumer needs. The 7P's are defined as:

  • Product/Service
  • Price/Fee
  • Place/Access
  • Promotion
  • People
  • Physical Evidence
  • Processes

All these elements together frame an organisation's marketing mix, crucial for creating effective marketing strategies.

This 7P analysis is designed to provide a valuable insight into the business strategies of the company. It can be used to reveal strengths and weaknesses in their marketing mix, offering opportunities to compare and enhance a business.

1. Product/Services: BayCom Corp offers a wide range of business solutions including IT support, software development, and digital marketing services. The company prides itself on providing high-quality, customised solutions to meet the specific needs of its clients. The services are constantly updated and enhanced to keep up with the latest technology trends and to ensure maximum efficiency for clients.

2. Price/Fees: BayCom Corp offers competitive pricing for its services, taking into consideration the quality and customisation it provides. The company offers different pricing packages to cater to the varying needs and budgets of its clients. It also offers discounts for long-term contracts and referrals.

3. Place/Access: BayCom Corp has a strong online presence, making it easily accessible to clients from anywhere in the world. The company also has physical offices in major cities, providing a convenient location for face-to-face meetings with clients. Additionally, BayCom Corp has a 24/7 customer support system in place to ensure prompt and efficient communication with clients.

4. Promotion: BayCom Corp uses a mix of digital and traditional marketing strategies to promote its services. This includes social media marketing, email marketing, and participation in industry events and conferences. The company also leverages its satisfied clients to generate word-of-mouth referrals.

5. Physical Evidence: BayCom Corp has a professional and modern website that showcases its services and success stories. The company also has a portfolio of its previous projects and client testimonials to provide tangible evidence of its capabilities and customer satisfaction.

6. Processes: BayCom Corp has a streamlined process for delivering its services, from initial consultation to project completion. The company ensures clear communication and timely delivery of services, providing a smooth and efficient experience for clients.

7. People: BayCom Corp has a team of highly skilled and experienced professionals who are dedicated to providing top-notch services to clients. The company invests in continuous training and development of its employees to ensure they are up-to-date with the latest industry trends and technologies. The team is also committed to providing exceptional customer service, building strong relationships with clients.

Potential Products

As part of this study, we have carefully examined and prognosticated a range of new products, services, or innovations that this organisation could potentially develop and introduce to strengthen its market position and respond to emerging industry trends.

Cloud Storage and Backup Services: BayCom Corp could offer cloud storage and backup services to complement its existing products and services, allowing customers to securely store their data in the cloud and access it from any device.

Network Security Solutions: BayCom Corp could provide network security solutions to better protect customer networks and data. This could include firewalls, antivirus software, and even advanced intrusion detection systems.

Managed Services: BayCom Corp could offer managed services to help customers manage and maintain their IT infrastructures. This could include services such as system monitoring, patch management, and remote support.

Data Analytics Services: BayCom Corp could offer data analytics services to help customers gain valuable insights from their data. This could include services such as predictive analytics, customer segmentation, and trend analysis.

Digital Transformation Services: BayCom Corp could offer digital transformation services to help customers transition to digital systems and processes. This could include services such as software development, process automation, and data migration.

Potential Synergies

Our proprietary product and portfolio-matching algorithm has identified the following organisations as having strong potential synergies with the company, based on strategic alignment, complementary capabilities, and opportunities for collaboration across markets or domains.

1. Microsoft Corporation
2. Oracle Corporation
3. IBM Corporation
4. Cisco Systems, Inc.
5. Intel Corporation
6. HP Inc.
7. Dell Technologies
8. AT&T Inc.
9. Google LLC
10. SAP SE

Porter's Five Forces

Developed by Michael Porter in 1979, Porter’s Five Forces is a model used to analyse industry attractiveness and evaluate competitive environments. It considers five forces:

  • Competitive rivalry
  • Supplier power
  • Buyer power
  • Threat of substitution
  • Threat of new entries

We include this framework because it supports strategic planning, investment decision-making, and long-term competitive positioning across industries by highlighting structural pressures, market threats, and potential profit constraints.

BayCom Corp is a leading provider of banking and financial services. The company operates in a HIGHLY competitive industry and scores WELL in relation to the Porter's 5 forces model. The company has a strong market position and a large customer base. It has a diversified product range and a strong brand. It is well-positioned to compete in the market and has a good reputation. The company is exposed to the threat of new entrants. However, it has a strong market position and a large customer base. It has a diversified product range and a strong brand. These factors make it difficult for new entrants to compete effectively in the market. The company is also exposed to the threat of substitute products. However, it has a diversified product range and a strong brand. These factors make it difficult for substitutes to gain a significant market share. The company is exposed to the threat of rivalry from existing competitors. However, it has a strong market position and a large customer base. It has a diversified product range and a strong brand. These factors make it difficult for rivals to gain a significant market share. The company is also exposed to the threat of bargaining power of buyers. However, it has a large customer base and a diversified product range. These factors make it difficult for buyers to negotiate a lower price. Overall, BayCom Corp scores WELL in relation to the Porter's 5 forces model.

PESTLE Analysis

A PESTLE analysis is used to evaluate external factors affecting an organisation. It examines (1) Political; (2) Economic; (3) Social; (4) Technological; (5) Legal; and (6) Environmental influences. This framework helps businesses identify potential risks and opportunities in the macro-environment, supporting informed decision-making, strategic planning, and long-term sustainability in dynamic markets.

Reasons to use a PESTLE include:

  • Environmental Scanning: PESTLE helps assess external factors, keeping executives aware of key forces
  • Strategic Planning: It identifies opportunities and threats, aiding market alignment and goal-setting
  • Risk Assessment: PESTLE highlights risks, helping businesses develop mitigation strategies
  • Market Insights: It provides insights into trends, behavior, and regulations for better strategy development
  • Business Adaptation: Regular analysis allows businesses to stay competitive by adapting to changes

Below is the PESTLE analysis for this company:

PESTLE Analysis: political, economic, social, technological, legal, environmental

CATWOE Analysis

CATWOE

The CATWOE analysis helps businesses understand stakeholders' perspectives for informed decision-making, covering six elements:

  • Customers: Beneficiaries of the system’s outputs
  • Actors: Those who influence the system’s functionality
  • Transformation: Converting inputs into value-creating outputs
  • World View: The broader context behind the system’s existence
  • Owner: Decision-makers with authority over the system
  • Environment: External factors impacting the system

The CATWOE analysis is most effective when used alongside a SWOT analysis.

SWOT Analysis

This SWOT analysis is a strategic planning tool used to assess the strengths, weaknesses, opportunities and threats of the BayCom Corp business.

When creating this SWOT the team at Platform Executive have taken into consideration the corporate strategy; brand; key financials; the competitive landscape; along with the products and/or services offered.

To offer increased context for future innovation and product development we also consider the historical context for the business and industry; and perceived direction of travel.

Upon researching the company, we have uncovered a number of strategic and operational strengths, weaknesses, opportunities and threats.

SWOT Analysis: strengths, weaknesses, opportunities, threats

Strengths

The strengths of a company refer to its internal attributes or capabilities that provide it with a competitive advantage.

Below is a list of the key strengths we have identified for the business:

1. BayCom Corp is well-positioned to capitalise on the growth of the e-commerce and mobile app industries.

2. BayCom Corp. has a strong balance sheet, with a robust cash flow generation capacity.

3. BayCom Corp. has a strong international presence, with operations in over 20 countries.

4. BayCom Corp. has a strong customer focus, with a strong focus on customer satisfaction.

Opportunities

Opportunities refer to factors that present potential avenues for growth, advantage, or improvement for an organisation.

Below is a list of opportunities we have identified for the business:

1. Improve customer service: BayCom Corp should strive to provide excellent customer service across all channels. To do this, they should invest in training their staff, establish clear policies and procedures, andutilise technology to streamline operations. Additionally, they should focus on building relationships with customers, providing timely responses to inquiries, and offering personalised solutions.

2. Increase efficiency and productivity: BayCom Corp should look for ways to make their processes more efficient and productive. This could include implementing automation, investing in technology and data analytics, and streamlining communication between departments. By eliminating redundancy and inefficiencies, BayCom Corp can reduce costs and better serve their customers.

3. Explore new markets: BayCom Corp should consider expanding into new markets to increase their reach. This could include expanding into new geographies, targeting new customer segments, or launching new products and services. Additionally, they should explore different channels for reaching potential customers, such as social media and influencer marketing.

4. Optimise pricing: BayCom Corp should analyse their pricing structure to ensure they are maximising their profits. They should regularly review competitor pricing, evaluate their own costs, and consider customer demand and preferences. By optimising their pricing, BayCom Corp can maximise their revenues and profits.

Weaknesses

The weaknesses refer to factors that hinder a company's performance or competitive advantage.

Below is a list of the weaknesses we have identified for the business:

1. Lack of focus on customer experience: BayCom Corp has been criticised for its lack of focus on customer experience. This has led to a decline in customer satisfaction and an increase in customer complaints.

2. Lack of innovation: BayCom Corp has been accused of being slow to innovate and failing to keep up with the latest trends in the industry. This has led to a decline in market share and revenues.

3. Poor financial management: BayCom Corp has been criticised for its poor financial management, which has led to a decline in profits and an increase in debt.

4. Poor human resources management: BayCom Corp has been criticised for its poor human resources management, which has led to a decline in employee morale and an increase in turnover.

Threats

The threats to an organisation refer to factors that pose challenges or risks to a company's success.

Below is a list of the threats we have identified for the business:

1. Competition - BayCom Corp is facing increased competition from both domestic and international companies. This could lead to reduced market share and revenue losses.

2. Regulatory Changes - Regulatory changes on a local, state and federal level could have a negative impact on BayCom Corp. These changes could limit the company’s ability to operate, which can lead to reduced profitability.

3. Cybersecurity - As more and more of BayCom Corp’s operations move to the digital realm, they become increasingly vulnerable to cyberattacks. These attacks can be costly and damaging to the company’s reputation and operations.

4. Technology - BayCom Corp must keep up with the ever-changing technology landscape to remain competitive. The company must invest in new technologies and platforms to remain competitive, or risk being left behind.

5C Analysis

The 5C Analysis is a marketing framework that can be used to provide insight into the key drivers of success, as well as the risk exposure to various environmental factors.

This (concise) 5C analysis examines the external and internal environment for BayCom Corp. It includes analysing the company's customers, competitors, collaborators, context, and capabilities. We have produced this short analysis to identify potential opportunities and threats to BayCom Corp, as well as areas where the company needs to improve its operations or strategy.
Company: BayCom Corp is an innovative technology and services company that specialises in providing custom-built solutions for a wide range of customers. They offer a unique combination of products, services, and expertise to help businesses of all sizes succeed. They have a team of highly trained professionals with a deep understanding of the technology landscape and its impact on businesses.

Collaborators: BayCom Corp works closely with leading technology companies, such as Microsoft, Apple, and IBM, to provide the best possible solutions to their customers. They also collaborate with small and medium-sized businesses to develop custom solutions that meet their unique needs.

Customers: BayCom Corp's customers are located around the world and include large corporations, government agencies, and small and medium-sized businesses. They offer comprehensive solutions to their customers, from individual products to comprehensive IT services.

Competitors: BayCom Corp's main competitors are other technology companies that specialise in providing custom-built solutions. These companies range from global giants to local upstarts.

Content: BayCom Corp offers a wide range of content to their customers. This includes blogs, white papers, case studies, video tutorials, and more. They also provide regular updates to their products and services, ensuring that customers always have the latest information and solutions available.
5C Analysis: company, customers, competition, collaboration, climate

MOST Analysis

MOST Analysis: mission, objectives, strategy, tactics

The MOST analysis framework is used to identify an organisation's strategic goals, assess its strengths and weaknesses, and develop a plan to achieve its objectives. The MOST analysis helps executives focus on what they want to achieve and how to achieve it, while also identifying potential roadblocks or obstacles.

  • Mission defines the organisations purpose and core values, providing a clear direction and inspiration for stakeholders
  • Objectives are specific, measurable targets that support the mission; they indicate what the organisation aims to achieve within a defined timeframe
  • Strategy outlines the high-level approach the organisation will undertake to reach its objectives, detailing how resources will be allocated and initiatives prioritised
  • Tactics are the actionable steps and specific plans that implement the strategy, ensuring that all team members understand their roles in achieving objectives

We have created this analysis from a 3rd person perspective.

Innovation Scorecard

The team at Platform Executive assesses and then benchmarks businesses and the industry verticals in which they operate using a proprietary scoring mechanism designed to benchmark innovation.

First, we allocate a score of A-E for the industry, based on the key organisations operating within the space; and then score the individual organisation using a 1-5 score.

A score of D-E within an industry means that it is potentially ripe to be disrupted by a new entrant; and/or vulnerable to technological change.

Likewise, a high score of 4-5 for the company in question indicates that it lags behind notable businesses in terms of innovation and product pipeline.

Below is a guide to each score:

Innovation Scorecard

Industry Score:

A The industry is amongst the most innovative; with the leading players all driving the sector forward.
Example industry: PaaS
B The industry and its leading players have a good track record of innovation; and can quickly react to change.
Example industry: Pharmaceutical
C Companies operating within the sector have adequate levels of innovation; and engage in R&D activities when appropriate.
Example industry: FMCG
DBusinesses operating in the industry do not invest enough time and resource into innovation. The sector is stagnant and a good candidate for disruption.
Example industry: Retail Banking
E The major players in the sector seem to lack suitable product development roadmaps; and as a result the sector is highly vulnerable to industry change.
Example industry: Publishing

 

Company Score:

1 The business is amongst the leading players in terms innovation and product pipeline. This will fulfil and reinforce the operations of the business in the medium to long-term.
2 The business has a good track record of innovation, in terms of its products and/or its business model. It is therefore more likely to be able to react and adapt to any changes to the industry.
3 The business is deemed to have an adequate innovation plan, build on research and development and sustainability where appropriate. The business has a product development strategy.
4The business needs to invest more resource and/or intellectual capital in product development, pipelines and/or its business model. The business is at risk of stagnation.
5 The business seems to lack a suitable product development roadmap; and as a result is vulnerable to any notable industry change and/or new entrants in the marketplace.
The team at Platform Executive has judged BayCom Corp as having an innovation score of B2.

Appendices

The appendices section of this report contains supplementary information that we deem helpful in providing a more comprehensive understanding of the report.

Methodology

This study on BayCom Corp forms part of our series of competitive intelligence reports, which focuses on 10,000 of the largest corporates.

The report is based on information and learning from the following sources:

  • Corporate websites
  • Proprietary research databases
  • SEC Filings
  • Corporate press releases
  • News articles
  • Financial data API's
  • Product-matching algorithm

Further Reading

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Disclaimer

All Rights Reserved.

Reproduction of the content produced in this report is prohibited without the prior permission of the publisher, Platform Executive Pty Ltd.

The facts of this report have been gathered in good faith from both primary and secondary sources. It is believed to be correct at the time of publication, but cannot be guaranteed. As such Platform Executive can accept no liability whatever for actions taken based on any information that may subsequently prove to be incorrect.

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