Customers: Aena's customers include passengers, airport operators, airlines, retailers, cargo operators, and ground handling agents.
Actors: The stakeholders in the organisation are the shareholders, executives, airport personnel, contractors, and suppliers.
Transformation process: Aena's transformation process is focused on providing an efficient and safe airport experience for passengers. This includes providing a wide range of services, such as check-in, baggage handling, security, and customs. Additionally, Aena is committed to providing a high-quality customer experience, including offering amenities such as restaurants, shops, and lounges.
World view: Aena is committed to providing a safe and efficient airport experience for all customers. Aena strives to be an industry leader in providing customer service and safety.
Owners: Aena is owned by the Spanish government and is managed by a board of directors.
Environmental constraints: Aena faces several environmental constraints, including the need to comply with aviation regulations, environmental regulations, and labour laws. Additionally, Aena must remain competitive in an ever-changing market, which can be challenging.