DoorDash sues New York over customer data law, second lawsuit in week

DoorDash

DoorDash Inc sued New York City over a new law requiring food delivery companies to share customer data with restaurants, saying it violates customer privacy and lets restaurants compete unfairly.

The lawsuit is the latest battle in a series of legal clashes between food delivery app companies and cities.

It was filed in federal court in Manhattan six days after DoorDash, Grubhub and Uber Eats sued the US’ most populous city over a separate law capping fees that delivery companies charge restaurants.

“The law puts consumers first,” Nicholas Paolucci, a spokesman for the city’s law department, said in an email.

“It puts them in control of their information when they place orders through these apps.”

New York City has tried since the coronavirus pandemic began to help restaurants that had complained about food delivery app fees as high as 30%, but which became more dependent on delivery as dining rooms closed or limited capacity.

About 90,000 restaurants nationwide have closed temporarily or permanently during the pandemic, costing 1.5 million jobs, the National Restaurant Association said in June.

In Wednesday’s lawsuit, San Francisco-based DoorDash said the city exhibited “naked animus” by requiring food delivery app companies to provide customers’ names, phone numbers, email addresses and delivery addresses to restaurants.

Related Article:
Delivery Hero goes back to its roots with Berlin re-launch

DoorDash said this would let restaurants “free-ride” on data they would not demand from in-person diners, in a “shocking and invasive intrusion of consumers’ privacy.”

It also said “more vulnerable populations, especially undocumented customers” could be harmed if data were mishandled, and shared with immigration authorities or hate groups.

Soon after the pandemic began, New York City imposed temporary 5% and 15% fee caps on food delivery apps, which the companies hoped would end as restaurants resumed more normal operations.

The caps cost DoorDash, Grubhub and Uber Eats hundreds of millions of dollars of revenue through July, the companies said.

DoorDash and Grubhub sued San Francisco in July over fee caps there. Chicago sued those companies last month, saying their deceptive practices misled customers and hurt restaurants. DoorDash and Grubhub rejected Chicago’s claims.

The case is DoorDash Inc v City of New York, US District Court, Southern District of New York, No. 21-07695.

The team at Platform Executive hope you have enjoyed the ‘DoorDash sues New York over customer data law, second lawsuit in week‘ article. Automatic translation from English to a growing list of languages via Google AI Cloud Translation. Initial reporting via our official content partners at Thomson Reuters. Reporting by Jonathan Stempel in New York. Editing by Jonathan Oatis and Mark Potter.

Related Article:
Google offers pledge on data in bid to win EU okay for Fitbit acquisition

You can stay on top of all the latest developments across the platform economy, find solutions to your key challenges and gain access to our problem-solving toolkit and proprietary databases by becoming a member of our growing community. For a limited time, our subscription plans start from just $16 per month.

Share this Article